What your customer can see
Last updated September 13, 2026
Your customers never get a login. They get links — and each one opens exactly one page. Here is what each page shows and how long it stays open.
Your customers never sign in to LakeOps. Every email you send them carries a link, and each link opens exactly one page — nothing to remember, nothing to reset, and a forwarded email cannot open anything the link was not for.
The job that was just done
The completion email links to that one job: each piece and whether it was done or skipped, the crew's photos and note, the price with tax on its own line, and — if you take payments through LakeOps — the pay button and the card on file. Every payment made on the job is listed with its receipt to open, download or have emailed again, and a job that is paid says Paid in full. See finding a receipt and sending it again.
Their account
A statement email links to their whole outstanding position: every unpaid job with its age, any late fee, and a pay button per line. Nothing is recomputed on the page; it is the same statement they were sent.
Everything on their shoreline
The completion email also links to what's on your shoreline: every property they have with you and every active piece on it, with one sentence each — in the water since May 12, out for the season since October 3, or could not be done with the crew's reason — plus the photos from the last visit. If the crew has flagged a piece, the flag is there in the crew's words, and unsafe reads do not use until this is fixed. A retired piece is not listed.
Their other two pages offer this one at the bottom, so a customer looking at a bill can check what the bill was for.
A link to one of these three pages lasts ninety days from the last message that carried it — each completion email, statement or reminder that reuses a link gives it the full ninety days again. Reopening a job cuts off its link sooner. (A quote link is different: it lasts as long as the price in it.) Because these pages show addresses and photographs, that is the point: a link should stop working when the season does. A customer who follows an expired or cut-off link sees a page with your name, phone and website saying so and how to get a fresh one, and nothing on it can take a payment. A mistyped or half-copied link opens a plain page asking them to check the link, because LakeOps cannot tell whose it was.
Still stuck? Ask us — or go back to the help center.